General provisions for using the GoodsMoney service

This document regulates the procedure for using the GoodsMoney electronic currency exchange service. The parties to the agreement are understood to be: on the one hand, the GoodsMoney service, which provides exchange services, on the other hand, individuals using these services, hereinafter referred to as "Users".

Any use of the GoodsMoney platform means the User's full agreement with the current terms. These rules describe the rights and obligations of the parties, and are recommended for careful reading.

Procedure for paying for applications:

Payments are allowed only from the bank card specified in the application. Transfer from another source may result in loss of funds;
Payment must be made only from the User's personal account or wallet;
The transfer amount must be an integer, without kopecks. For example, instead of 33,050.74, you should transfer 33,050;
After making the payment, you must attach a receipt (in PDF, JPG or PNG format). The data on the receipt must match the information in the application;
The application must be paid strictly within the time allotted by the operator. Please note: each new application may be accompanied by unique details issued in the chat;
All incoming cryptocurrency transfers are checked for compliance with AML standards. In case of violations, identity verification may be required, and the funds will be temporarily frozen.

Terms of Use of the Platform

Age and Legal Capacity

By registering an account or using the Service as an individual (payments from individual entrepreneurs, LLCs and other legal entities are not accepted) you are deemed to be at least 18 years of age and fully capable of accepting and complying with these Terms. Persons under 18 years of age may browse the website but may not order the Services. The Service has the right to request confirmation of the user's age at any time.

Legality of Funds

When creating an application for the exchange of electronic currencies, you confirm that the funds used in the transaction were obtained legally.

Mandatory nature of applications

The application sent by you is mandatory and cannot be changed after sending. Refunds are only possible for verified users, and only if the Service has failed to fulfill its obligations. In the event of a refund, a commission will be withheld: 2% (for cryptocurrency) or 10% (for fiat funds).

Change in market rate

If the market rate changes by 0.1% or more before the transaction receives the required number of confirmations, the Service reserves the right to return the funds or recalculate the application at the current market rate.

Completion of the transaction

When the funds are credited to the user's account, the transaction is considered completed and cannot be cancelled or revised. All applications are processed through the GoodsMoney system, which does not mean the final acceptance of the application.

Changing or canceling an application

An application can be changed or cancelled only if you have not clicked the "Create application" button. Payment for the application must be made within 15 minutes after creating the application. Otherwise, full verification of the cardholder's identity will be required.

Payment terms

Payment for the application must be made within 15 minutes from the moment of its creation. In case of non-compliance with the specified period, the Service has the right to terminate the agreement with the user unilaterally.

Waiting for confirmation

The user has 10 minutes to attach a payment receipt. After this time, the details are cancelled and the funds may be lost.

Payments

Payments to bank cards can take from 10 to 180 minutes, in rare casesin their cases up to 72 hours. Payments can be made in parts. If funds are received on the Service account after the application is cancelled, the funds will be returned to the user minus the commission.

Correctness of data

User undertakes to provide the correct details. In case of an error in the data, the funds cannot be returned.

Contacting the user

For prompt resolution of issues, it is strongly recommended to provide a current phone number and email. If additional information is required, we will contact you.

Refusal of service

The Service reserves the right to cancel or limit the processing of an order or refuse service to the user at its sole discretion, including if it is impossible to contact the user.

Responsibility for security The user is responsible for the safety of their password phrase. In case of loss or misuse of the password, the Service is not responsible for any possible consequences.

Changes to the Terms

The Service reserves the right to change, modify, add or delete the provisions of these Terms at any time.In the event of significant changes, the Service will make reasonable efforts to notify the user, and continued use of the service after changes are made means consent to the updated Terms.In case of disagreement with the changes, the user is obliged to stop using the service.

Liability

The Service shall not be liable for any losses or damages caused to the user by third parties in the event of illegal actions on their part.
In addition, the Service shall not be liable if the application was delayed or not executed by the bank or payment system specified by the user. In the event of errors on the part of the bank or payment system, the user should file a claim directly with the relevant institution. The Service undertakes to support the user's claim by providing the necessary documents.
The Service shall not be liable for delays or failures in the transmission, receipt or execution of orders, money transfers, payments or information caused by events or systems beyond its control. The owners, employees, agents or affiliates of the Service shall not be liable for any losses or damages arising from such circumstances.
The User undertakes not to damage the Service using illegal actions, such as hacking the database, fraud, distributing viruses, posting third-party materials on the Service. The User also cannot encourage actions aimed at disrupting the operation of the Service or committing fraudulent actions against other users. Interference with the operation of the Service or disruption of the servers or networks on which the Service is hosted, as well as non-compliance with the laws, rules and policies of such servers or networks is unacceptable.
The User undertakes to promptly notify the Service administration of any changes in the account data, such as email address and phone number. You can update the data in your personal account. In case of untimely data correction, the Service is not responsible for possible negative consequences associated with the user's failure to receive notifications and security codes.
If there is a suspicion of unauthorized use of the account, hacking or theft of the password, the User is obliged to immediately notify the Service administration.
The User does not have the right to use services that hide the geographic location. At the request of the administration, the user is obliged to provide information about his location, otherwise the user's actions may be regarded as suspicious, and the Service has the right to reject the application, not fulfill it, or block the account.
The Service is not responsible for the actions of users visiting websites or pages on social networks that imitate the address of the Service. In case of detection of fake websites or pages, users are asked to inform the Service administration about it.
If the user refuses to provide additional documents or information at the request of the Service administration, the latter has the right to suspend the transaction or block the account until the circumstances are clarified.
The Service undertakes to provide exchange services within a reasonable time and in full, in accordance with these Terms of Use.
The Service undertakes to provide users with reliable and timely information about changes in the rules of use, payment methods, or the amount of commissions. Information about the amount of the commission will be provided to the user when submitting an application.

Use of personal data

The Service may collect both personal and non-personal information, including, but not limited to, data obtained through web analytics, cookies, tracking technologies, as well as information provided by the user voluntarily or using other acceptable methods. Any information transmitted by the user through the Website is considered to be provided with his/her consent. Such information may include, but is not limited to, the following data: full name, contact phone number, email address, place of residence, date of birth, identification number, details of the identity document, as well as other information necessary for the provision of the Service.

Personal data is collected only with the voluntary consent of the user. In case of refusal to provide personal information or revocation of previously provided consent, the Service stops using it.

The Service may use the information received for the following purposes, in accordance with applicable law and communicated to the user:

identification of the person and verification of the right to access the Service; ;
registration and provision of access to the service;
processing applications, orders and transactions;
providing feedback and user support;
sending notifications, information messages and other communications;
performing anti-money laundering (AML) procedures;
identifying, preventing and investigating illegal, fraudulent or other prohibited activities;
improving, testing and personalizing service solutions;
diagnosing and troubleshooting technical problems;
generating and analyzing information about unidentified statistical information;
creating backup copies and implementing disaster recovery procedures.
In case of additional questions, users can contact the support service

Exchange rules

General provisions for using the GoodsMoney service

Terms of Use of the Platform

Liability

Use of personal data